Projects & Clients - Ahmed Elhamidi official website

Providing smart business solutions to different Canadian market industries to implement latest solutions with minimum cost using VSphere 5.5, Hyper-V and Cisco Routers for routing protocols
Helping SplitStream outsourcing incorporation to provide unique solutions and quick troubleshooting for their clients for all their Microsoft and Cisco infrastructure to ensure min downtime
Implementing new strategies to increase client database through finding new smart solutions and upgrades to new clients

Provide hardware and systems upgrade consultation using best local offers that suite center budget
helping fixing network multifunction printers and configure its resources for users control policy
Analyzing network performance and integration using specialized equipment for network analysis
Troubleshooting network and internet security problems to ensure Zero down- time
Preparing executive courses for employees and students to use OUTLOOK as time and project management and other Microsoft related applications and security applications
Preparing Course for delivering Office 365 (including Lync, Powerpoint, Excel, Word, Outlook,..) to different employees levels (user, Managerial and Administrators)

Solving technical problems related to wireless devices including BB, IPhone, Android and Classic phones and providing how to use and troubleshoot technical issues to customers
Assisted customers to solve communications problems with their devices and integrated applications
Contribute to teach how to minimize solving cases using shortcut methods for customer satisfaction
Developed some new procedures to save time and guarantee more satisfaction matrices
High AHT (Average Handling Time) with 100%QA to ensure Best quality service in minimum time to save customer’s time and highest customer feedback

Monitor, troubleshoot and organize the network infrastructure and security by using different professional and specialized applications and methods
Prepared Security Auditing report for entire infrastructure network using latest ITIL V3 Foundation
Help employees to troubleshoot different daily tasks related to network, authentication, emails, desktop, authentication and secured applications issues
Contribute in different daily client’s tickets to solve routing and web hosting problems
Implement new security applications over the company network and study the application benefits and features to train to different employees in different departments according to each department needs
Plan a new secured infrastructure to utilize company’s hardware at their best to ensure 99% availability and stability with dedicating each server to its best achievement using SAN drives and VM-Ware

Increased efficiency of employees computer usage with reconfiguring the network security infrastructure and authentication at CADH (Canadian Academy for Dental Hygiene) by 30%
Supervising clients infrastructure and networking problems and providing best suitable secured solutions to increase productivity and creating maximum security for networking environment
Reinfrasructure the entire infrastructure of Sourcetechrad network and upgraded to gigabit which meet the requirements for ISO and IEC and other international auditing

• Managed and built a team of 30 technicians to provide proactive service and how to secure networks
• Reconstructed and created new strategies and Security auditing for the Internet connection of Kabo and switched ISP saving 50% of their normal fees and increased efficiencies and reliability of system
• Developed a new infrastructure for the factory network, which helped to control and troubleshoot the network problems within a faster time, upgrading designed to be scalable expanded for future needs.
• Connected all Kabo retail shops with a secured VPN, WAN and installed an ERP application and integrated with mobile application with highest level of firewall to prevent hacking
• Project was accomplished on time for current inventory in the shops and provided real time sales promotion which increased sales by 30% in the first three months once implemented and increased company profitable to 2.0000.000C$
Configured Cisco, Linksys, Netgear, 3COM and HP managed routers and switches to control network traffics and security
Result improved employee productivity of approximately 30%
Setup the network, server, workstation and mobile application integration, which ensured a remotely monitored work environment.
Connected 33 retail shops using cheapest reliable solution (without the need for extra hardware) using VoIP solution and mobile/tablet Wi-Fi, which eliminated using cell phone, calls for communications

Managed up to 6 network servers and 240 workstations in network with more than 60 mobile devices
Created database using MS Access for hospital patients and integrated with CRM program
Senior Remote Desktop Support (Windows, Servers, Symbian, BB, Windows Mobile)
Reconfigured server policies and security that increased internal messaging system-email retrieving
Hands on IBM servers (X-Series) and HP (Proliant) configuring and installing MS operating systems
Installed and configured the company’s network infrastructure, servers and laptops with the latest available technology of synchronizing tablets/PDA saving at least 49% of competitive proposals
Managed 40 IT technicians, with monitoring hardware, networks and software

Website Design / Hosting / Administration